These general terms and conditions apply to all Ticket Orders made with www.euroticketshop.com for the champions league in Europe by an individual or corporate or other entity (hereafter referred to as the Client).
1. NON-AFFILIATION:
The Client is aware that euroticketshop.com is an independent intermediary acting in the secondary market. euroticketshop.com is in no way affiliated with, connected to or cooperating with uefa champions league.
2. PAYMENT:
Client's payment must be made by wire transfer, credit card (Visa or MasterCard) or cheque. All payments are non-refundable. Failure to have made correct payment to euroticketshop.com on the due date as set out in the Ticket Order, constitutes material breach of contract and the Ticket Order will automatically be cancelled by euroticketshop.com without prejudice to any other remedy it may have.
3. PRICE:
All tickets are sold at face value plus an additional amount representing the fair compensation for the costs, financial risk, work and difficulties involved in obtaining the required seating at the uefa champions league. All prices are inclusive of this additional charge.
4. ORDER GURANTEE:
All tickets sold by euroticketshop.com are guaranteed authentic.
We are experienced dealers in secondary market and have a mechanism to differentiate between fake and authentic tickets. To ensure the authenticity of the tickets, we also follow EUSTA rules and guidelines thoroughly.
All tickets sold by euroticketshop.com will be delivered according to specifications in order and terms and conditions.
In case of failure by euroticketshop.com to deliver according to above and according to our terms and conditions for any reason, euroticketshop.com will pay and return a sum equal to 100% of any deposits and/or payments for undelivered tickets. Compensation in addition to paid amount shall not, however, exceed EUR 100 per Contract or Customer.
5. TICKETS AVAILABILITY:
Buyer can book online advance tickets as soon as information regarding the availability of tickets are displayed on the websites.
6. DELIVERY:
euroticketshop.com will deliver the tickets according to these Terms and Conditions and the order guarantee.
Tickets will be delivered to the customer within 10- 15 days of ordering, after undergoing order confirmation procedure.
Tickets will normally be sent by post or courier approximately 7-10 days prior to the relevant game. The Client accepts that due to possible delays, euroticketshop.com have the right to deliver tickets up to 24 (twenty-four) hours before the relevant game.
If euroticketshop.com has not sent the tickets by post or courier by the end of the seventh (7.) day before the relevant game, the Client can up until four (4) days before the relevant game provide euroticketshop.com with a local address / hotel address in the city of the relevant game in europe where the Client will pick up the tickets, see clause 5 below. The status of your order can be viewed and tracked on this web site. See Track order section.
7. CONTACT DETAILS:
The Client shall by email or fax provide euroticketshop.com with any change of contact details, including whereto the tickets shall be sent, after the date of the Ticket Order. See also clause 4 above regarding local delivery address in Europe and other countries. Such change of contact details shall be sent by email: tix@euroticketshop.com.
euroticketshop.com is not responsible for the Client's non-receipt of tickets or returned tickets due to lack of information from the Client.
8. REQUIRED INFORMATION:
The parties acknowledge and accept that for security reasons it is essential that the name, address and passport number of each ticket user shall be available for the relevant policing authorities. euroticketshop.com shall have the right to demand such information and the Client shall upon such demand immediately furnish euroticketshop.com with the requested information. Client's failure to provide requested information will result in the non-delivery of ordered tickets, and all payments made by the Client shall be non-refundable.
9. ENTRANCE TO THE MATCHES:
euroticketshop.com urges the Client and all ticket holders to read uefa champions league 's terms and conditions for the champions league matches 2010-2011.
euroticketshop.com assumes no responsibility for ticket holders being refused entry to a stadium/match due to non-compliance by the Client with the terms and conditions set by Uefa for entry to the stadiums.
10. RESTRICTIONS ON USE:
Use of the tickets for promotional activities, such as, but not limited to games, lottery or competitions, is prohibited. The Client undertakes to inform each of the final ticket users of this limitation.
11. CANCELLATION BY YOU:
No refund is made for cancellation/amendment of bookings at any time after your order is confirmed and if still cancellation is there in that case customer needs to pay 25% cancellation fees and if incase tickets are ready for dispatch customer have to pay 50% cancellation fees over the total invoice.
12. INDEMNIFICATION:
The Client shall indemnify and hold harmless euroticketshop.com and each of its employees and directors from and against all or any claims, liabilities, costs, damages and expenses (including reasonable legal expenses) by reason of or arising out of euroticketshop.com provision of tickets to Client which its suppliers have provided or sold to euroticketshop.com or through euroticketshop.com in breach of contract with Uefa and/or other official agents or in violation of applicable law.
13. LAW AND JURISDICTION:
The relationship between euroticketshop.com and the Client shall be governed by and interpreted in accordance with Norwegian law, and the parties agree that Oslo Tingrett (Oslo City Court) shall have exclusive jurisdiction to settle any dispute between the parties.
14. NO RESPONSIBILITY FOR SUPPLIRES:
euroticketshop.com undertakes no responsibility for its suppliers' compliance with applicable law and/or the terms and conditions under which the tickets were acquired.
15. Following rules Of Eusta:
Even though we are not the official member of Eusta, We follow all the rules and regulations of EUSTA strictly and make our customers contented with our optimum services. Secondary Ticket Marketing and trading is a lawful business and has become more prevalent with the huge development in online industry. Established on the theory of demand and supply, we efficiently offer fair price and fair trade.
We have become a house hold name all across the Europe and US, which results in hassle free buying of hard to get event tickets! UK and USA have already various Secondary Ticket Industry Organizations, such as ASTA in UK, NATB and Better Ticketing in US.
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16. Privacy Policy
Info – The Site Collects
IP address and browser type is used for diagnosing any problem related to our server and also to administer our website. It simply suggests that user session will be tracked and his/her identity will be anonymous.
User’s IP address will successfully identify the user and his/her shopping cart. Thus, it will collect a large amount of demographic information.
Sharing of Information and Disclosure
Personal Identifiable Information – PII
PII is mainly shared by the third parties to take actions or perform functions on the behalf of our company. Some of the various functions include fulfilling orders, processing credit card payments, delivering packages, sending mail, postal mail, marketing assistance and data analysis. PII is not shared with the third parties for any unknown usage.
PII could be only disclosed when there is legal need.
17. Code of conduct :
European Union Secondary Ticketing Association also known as EUSTA has laid down all the code of conducts which are to be followed by the secondary market parties. euroticketshop.com is not officially associated with EUSTA, but we follow all of their codes of conduct.
Aim and objective behind the foundation of EUSTA is to ensure safety and security of buyers who are buying tickets for an event from the secondary market.
Scope
All the secondary market parties which are not appointed as primary ticket outlets follow these code of conducts. For transparent and guaranteed delivery of quality tickets, rules of conduct have been followed. Companies following these rules and conducts are considered safe and secure for buying tickets.
Definition
a. Primary Ticket Sale: When the primary ticket outlet or organizer sells tickets at face value, i.e. original selling price, it is known as the Primary Ticket Sale.
b. Secondary Ticket Sale: Secondary market parties are involved in the selling and reselling of the tickets.
C. Secondary Market Parties: Secondary market parties offer natural persons or legal persons that are operating in the market
Some Basic Principles
Uniformity of Service to all the buyers is guaranteed by the Secondary Market Parties. These parties are not allowed any kind of discrimination in the name of race, sex, age, sexual orientation, handicap or nationality.
Without the consent of buyer, secondary market parties cannot publish personal or privacy sensitive information. In case of legal obligation, sensitive information could be published.
These secondary market parties need to keep an updated account of all the purchases, sales and refunds.
Secondary Market Parties are not allowed for any conduct of business which can any way affect secondary market parties or EUSTA.
Buyer must know that he/she is doing an agreement with secondary market party. The role of secondary market party must be available at accessible location on the website. A few common details must be available at the website, such as contact details, terms and conditions and FAQs.
In almost every landing page of the website, they must mention that they are ticket resellers. Buyer must notice this declaration on the website without much navigation.
Secondary Market Parties must use clear pricing in the sales and marketing terminology and need to publish every costs, which includes fixed fees along with surcharges and non-variable shipping costs.
While ordering the tickets, buyer must be notified regarding the optional surcharges.
Booking
Before concluding the agreement, it is important for secondary market parties to place things clearly to the buyers of which they are entitled.
Clear statement regarding the company profile and contact address for the buyer must be published by the Secondary Market parties. In case of any complaint or harassment, buyer can easily contact the company.
18. Ticket delivery:
euroticketshop undertakes to deliver Tickets in accordance with this Agreement. Delivery can be performed by euroticketshop, or a third party acting on behalf of euroticketshop, sending the tickets to the address given by the Buyer. The Buyer must inform euroticketshop of any changes in the delivery address. euroticketshop can ask the Buyer to collect the tickets at a location chosen by euroticketshop in or near the town where the event is to take place. If the Buyer collects the Tickets once delivery costs have been paid, delivery costs will be refunded.
Upon delivery, risk for the tickets (including for loss, damage or theft) passes to the Buyer. Delivery is made when the Tickets arrive at the address given by the Buyer. Alternatively, delivery is made when the Tickets arrive at the location from which they are to be collected, or, if the Buyer is a consumer, when the Buyer is notified that the Tickets are ready for collection.
If the Organiser’s Terms require an ID check, euroticketshop can demand that the Buyer provides a copy of the credit card used to place the order or a copy of the Buyer’s identification papers (e.g. passport) after the order is placed. euroticketshop reserves the right to withhold Tickets ordered until satisfactory documentation is received.
The Buyer shall ensure receipt of the Tickets. If necessary, the Buyer is to contact the postal service, carrier or other person responsible for delivery to ensure the Tickets will be received. euroticketshop cannot be held liable for non-delivery due to lack of contact, failure to provide information by the Buyer or lack of collaboration as described above.
euroticketshop shall state a date for delivery or collection of the Tickets. Such dates are for information purposes only. euroticketshop reserves the right to deliver the Tickets in good time on the same day of the Event without this constituting breach of agreement, providing doing so does not incur serious inconvenience for the Buyer. If the Tickets have not been supplied by such a date, the provisions stated in section 6 become effective.
These inform the Buyer that euroticketshop is not necessarily in possession of the Tickets ordered on the day the Agreement was made. In the event euroticketshop does not have the Tickets ordered in its possession, it will endeavour to obtain them on a secondary market after the Agreement is made and in accordance with all other provisions of the Agreement.
19. Cancelled, changed or postponed Events:
The Buyer has been informed that euroticketshop is not linked to the Event and has no control over its execution. If an Event is cancelled, euroticketshop reserves the right to cancel the Agreement. Private Buyers can claim a refund of 100% of the amount paid for Tickets for such an Event in addition to delivery costs.
If an Event is partially cancelled, the Agreement remains in force, and the Buyer shall pay the price specified in the Agreement. The above will not apply if the cancelled element represents the major portion of the Event. In such instances, the Buyer can claim a refund as specified above. If the Buyer does not claim a refund, the Agreement will remain unaltered, including the Buyer’s obligation to pay.
If an Event is postponed for less than 48 hours, the Agreement remains in force, and the Buyer shall pay the price specified in the Agreement. The above will not apply if the Event is postponed for more than 48 hours. In such instances, the Buyer can claim a refund as specified above. If the Buyer does not claim a refund, the Agreement will remain unaltered, including the Buyer’s obligation to pay.
If the Tickets include extra services, e.g. guest pack, hotel room and/or home delivery, euroticketshop reserves the right to change such services if a third party supplier changes those services it supplies to euroticketshop, providing such changes do not incur any major inconvenience to the Buyer. euroticketshop can offer alternative extra services as compensation for the originals (correction/re-delivery). Updated details of such extra services can be found at: www.euroticketshop.com.
euroticketshop divides Tickets for Events into four different categories. Categorisation is based on those categories the Event’s organisers have used, the face value of the Tickets and location of seats. euroticketshop’s categories are not always identical with those used by the organiser, and the Buyer accepts that euroticketshop can supply tickets which differ from the organiser’s category without it being perceived as breach of agreement. If the Buyer received Tickets which belong to a lower category than that ordered, the Buyer can demand a reduction in price, based on euroticketshop category prices. For example: euroticketshop’s current price for an event is 300 EUR for cat. 1 and 200 EUR for cat. 2. The Buyer orders a cat. 1 ticket, but receives a cat. 2 ticket. In such an instance, the Buyer is entitled to a refund of EUR 100 from euroticketshop.
20. Limitation of liability:
In the event of euroticketshop's breach of the agreement, private Buyers can claim under the terms of the guarantee , or the contractual rights the Buyer has in the event of cancelled, changed or postponed Events and to apply any supplementary claims which may be valid in accordance with the law:
In the event of euroticketshop's breach of contract, corporate Buyers can claim under the terms of the guarantee, or the contractual rights corporate buyers may have in the event of cancelled, changed or postponed Events. This states in full the liability euroticketshop has towards the Buyer, and that the Buyer waives the right to apply other sanctions, including a claim for compensation for direct or indirect loss which may be suffered by the Buyer or a third party. euroticketshop’s maximum liability in any circumstances (price reduction, compensation or the like) towards such Buyers or third parties cannot exceed 100% of the amount paid for Tickets for which the claim refers to, although such that the liability cannot exceed EUR 100 per Agreement or Buyer:
21. Our contact Details:
E-mail: tix@euroticketshop.com,
web:www.euroticketshop.com
Tel:+44-0-844 544 2045
